Review before you buy
Liquidation inventory is sold wholesale and may include customer returns, overstock, shelf-pulls, and packaging imperfections. Please review the product details and manifest before placing an order.
Clear wholesale purchase terms
Refund Policy
We want every reseller to know what to expect before ordering. This policy explains how we handle verified order issues for wholesale liquidation inventory.
Last updated: August 30, 2026
Report an order issue
If your shipment is materially different from the approved manifest, or arrives with visible freight damage, contact us within 7 calendar days of delivery. Include your order details, pallet label, photos, and a description of the issue.
Review and resolution
After reviewing the documentation, we may provide a replacement, account credit, partial refund, or another reasonable resolution when the issue is verified. Approved refunds are sent to the original payment method.
Important details
Wholesale and final-sale terms: Because liquidation pallets are discounted bulk lots, orders are generally final sale. Changes of mind, unsold merchandise, expected resale profit, normal liquidation-condition variation, and minor packaging wear are not refund reasons.
Cancellations: Contact us as soon as possible if you need to cancel. A cancellation may be possible before an order is processed or shipped; once inventory is allocated or shipped, the order may not be cancellable.
Freight damage: Photograph the pallet and packaging before moving or unpacking it when possible. Note visible damage with the carrier and send the photos to us within the 7-day reporting window so we can help document a claim.
Refund timing: Once a refund is approved, allow 5–10 business days for it to appear, depending on your payment provider.
How to request help: Email info@palletliquidatorusa.com with your order details and supporting photos. Please do not return merchandise without written approval and instructions.
Need help with an order?
Our team can review a manifest question, freight issue, or refund request and explain the next step.